Privacy policy

We are committed to protecting the privacy of our customers and visitors to this website. Our privacy policy outlines what information is collected from customers and visitors to this website and explains how it may be used.

Personal data

When you make a booking request you will be asked to provide your full name, your email address and your home/office address. We use your name as an identifier to keep your bookings, invoices and payments separate from those of other customers. We use your email address to send you important information about your booking and the centre. You may also opt in to receive marketing emails if you wish. We use your home/office address when we generate invoices for your bookings.

If you have a phone number associated with your profile, we may contact you directly if an urgent situation occurs which may affect the availability of your booking.

If you choose to add your bank account details to your profile, we can quickly provide refunds and/or return deposits as appropriate. You can still receive refunds and/or returned deposits if you do not enter your bank details in your profile. Contact the centre manager for assistance.

Users' rights

You can - at any time - ask for a copy of the data the website holds about you. This information will be provided in both electronic and human-readable formats. You can also request that your user account is deleted at any time. In both cases, you will receive a response within 7 business days.

Third parties

The following third parties provide hardware, software and online services that power this booking system. We will not share your personal data with any other companies unless required to do so by law.

• Amazon (AWS)
• Google Cloud Services
• Filestack
• SmartBear BugSnag

Other forms of data collection

We gather various pieces of non-personal information from all visitors to this site, such as approximate location, duration of visit, pages visited, type of browser and number of repeat visits. We use this data to gather broad geographic visitor information, improve our website, monitor traffic and usage patterns and for other general business purposes.

We use AWS and Fathom Analytics to collect and store this information and Fathom will also hold a copy of this information anonymously. You can view Fathom's own privacy policy and other legal documentation at: https://usefathom.com/privacy

Other websites

This website contains some links to other websites and services. Please be sure to also read the privacy policies of any websites you visit from links on this website as we cannot be responsible for the privacy practices or the content of these websites and services.